For years the most common answer given when industry people were asked "What do you think the roofing industry needs most" has been training.
Our apprenticeship committee has been very aggressive at keeping our apprenticeship program one of the best in the country. The program was preceded by an in-depth study of our current "best practices".
Over a period of a little more than a year individuals from both management and labor on a company by company basis were interview to determine how we think and act when we are performing at our best.